Refunding A Customer for an Overpayment or straight Refund

If a Payment has been received and it is more than the total value of the Open items this overpayment should still be outstanding on the Customers Card as a Cuspay.

To actually refund the customer the funds, you need to do two things:

Enter the payment backwards onto the card and allocate it against the outstanding amount on the original payment

Then log onto your bank account and make the refund via your bank or swipe the eftpos device or write a cheque.

The process is exactly the same as entering a normal payment except the value of the refund has a minus in front of it.

1. In the navigation panel, double-click Relationships then Cards.

2. Find the Card and Highlight it

3. Right Click on the Card

4. Select New

5. Select Customer Payment Entering a new customer payment 

6. The Customer Payment window displays.

7. Enter header details for the payment:
   
   • Enter the date of the refunded payment. For transactions off a bank statement, this will be the statement date; for other transactions it will be today's date.
   • Enter the full value of the payment received in backwards with a MINUS in front of the value
   • Enter a description to best describe the payment to be refunded
   • Select the correct tender method. This is very important as it affects bank reconcilations.
   • Enter a reference for the payment to be refunded. This reference is mandatory when using tender of Cheque otherwise you can leave it blank.
   • If the payment is by cheque, ensure that you add the Cheque Bank Details to the Card first off before you commence entering the customer payment. Card general settings
8. When you have finished, you have two options. 
   1. Click Finalise to finalise the payment refund without allocating it.
   2. Click Finalise and Allocate to finalise the payment and allocate it against the value on the outstanding payment.