Reversing an existing customer payment

Owned by Monica Chand (Deactivated)
Last updated: Dec 06, 2016 by Diane Partridge

There are many ways within Readysell of reversing a Customer Payment. The method below is working from the Customer Transactions.

Readysell will only allow you to reverse a customer payment into a date that has not been reconciled.
If a bank reconcilation has been extracted and posted for that date you are trying to reverse the customer payment into, the system will pop up with a validation error. You can only choose to close. By closing, you then have the option to either enter a date that has not been reconciled to stand for the reversal or not reverse the customer payment at all and click on Close. 

You can reverse just the customer payment and/or the customer payment along with the allocated open items.
The system will prompt you with a validation if the payment has allocations against it and you can choose to 'Ignore' or 'Close'.

If you choose to Ignore and continue with the reversal of the customer payment, the system will create a reversal customer payment and set all the open items allocated against the customer payment to be outstanding.
The system creates a customer payment in reversal and writes 'Reverse' in the description field and flags the original payment as reversed.
The original payment along with the reversed payment are allocated against each other.

Through Customer Transactions 

  1. In the navigation panel, click Relationships>Customer Transactions>Payments

  2. Drown the Filter to show 'All Customer Payments'

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  3. Search for the customer payment value in question or for the cardid or for the customer.

  4. If a payment has not been reversed, the Reverse action button will be active.
  5. Highlight the payment
  6. Click on 'reverse' action button

  7. If the payment has an allocation you will get a validation error

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  8. If you wish to reverse both the customer payment and open items that are part of this allocation, click on Ignore.

  9. You are now prompted with a date. This will be the date for the reversal. If you leave the default date,  you could get an error if this date is part of a posted bank reconciliation. Click on Ok

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  10. Validation error pop up box will appear if the date is in a reconciled period. Click on Close and decide if you still want to reverse the customer payment or not. If you do, change the date on the reversed transaction and click on OK

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  11. By reversing a customer payment that has allocations and dating the reversal a different date, the system creates the reversed customer payment and allocates it against the original customer payment and all the open items that were linked to the original customer payment are now outstanding.

Through Cards

  1. Log onto Readysell>relationship>cards
  2. Find the card in question and highlight
  3. Click on Status Tab
  4. Click on Open items
  5. Find the customer payment
  6. Either right click and select 'source record' or highlight the payment and click on 'source record' in the detail ribbon
  7. the payment will appear to screen
  8. Click on Reverse action button
  9. A date window will appear. Normally you would date the reversal the same date as the original. If a bank reconciliation has been done for that date range, then you will have to date it another day.
  10. You maybe prompted that the payment has been allocated, select Ignore then enter a date and click on OK