Entering a customer payment through Customer Card for an underpaid invoice and leaving the balance on the transaction

Overview

A customer payment in Readysell indicates that a customer has made a payment for the items they have purchased.  A payment can be received via direct deposit, cheque, EFTPOS or cash.

If the customer has underpaid an invoice, then leave the outstanding amount on the underpaid invoice/credit.

If the payment is received by cheque, ensure that you add the cheque bank details to the card first off before you commence entering the customer payment. See Card general settings.

Procedure

1. In the navigation panel click Relationships> Cards

2. Find the card and highlight it

3. Click on the drop down action button on the top left labelled New

    Show Me

   

4. Select Customer payment

5. The "Customer Payment" window displays with the cardid you had highlighted

6. Enter header details for the payment:
   
   • Enter the date of the payment. For transactions off a bank statement, this will be the statement date; for other transactions it will be today's date
   • Enter the full value of the payment received
   • Enter a description to best describe the payment received 
   • Select the correct tender method. This is very important as it affects bank reconcilations
   • Enter a Payment Reference. Usually one word off the bank statement, could be card ID or card name. If payment is received via cheque then enter the cheque number
   • If payment is cheque, ensure you select the bank details
     
     
7. When you have finished, you have one of two options. 
   1. Click Finalise to finalise the payment without allocating it
      OR
   2. Click Finalise and Allocate to allocate the payment
      
      
8. The allocation window will appear
9. You will notice that the full amount of the payment has been allocated
10. If there are many invoices that make up the payment, then firstly highlight the Invoices that have been fully paid and click on Allocate Selected
11. Then highlight the last part paid invoice and click on Allocate Remainder. You will notice that there will be a balance on this open item as it has been part paid.
12. If the payment is only being allocated against one Invoice, then you will only need to highlight that one invoice and click on Allocate Remainder
13. The value in the top right hand side on the "Allocation" window has to be zero before you can finalise the allocation
14. Click on Finalise