Entering and processing a Service Order Warranty

Create a Service Order Warranty (SRVWAR) for a machine or product that is still under warranty and charge the manufacturer for the service. 

  1. Check and ensure the following is set-up
    1. Set up of Manufacturer Warranty on Service Order & Inserting the Service order for Warranty
  2. In the Navigation panel, click on Service then Service Orders.
  3. Create a service order as you do however specify these fields as follows

    1. Order Type : select Warranty (workflow changes the Type to SRVWAR)
    2. Manufacturer : select machine or product manufacturer (workflows sets Charge To to the manufacturer)
    3. Warranty Reference : enter Warranty Reference number 

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  4. Complete the Service Order Warranty as you would for a Service Order