Best Practice Checklist - Service
- John Nairn (Unlicensed)
- Adam Sheean (Unlicensed)
Use the mobile app | |
Manual service paperwork is not best practice, the time has come to go mobile! | |
The mobile app can run on phones, tablets and windows 10 laptops. Consider the platform required to run all other apps your technicians use, read PDF manuals and other uses. Phones probably will not cut it on their own | |
Use a device that can support team viewer so Readysell support can connect to the device and help out | |
Parallel run your in house service work using both paper and mobile app for a time. Once you have all service orders that are being processed in house being completed through the mobile app, start using the mobile app for on site service work | |
Structure your products and procedures to support machine and technician reporting | |
Service and technician reporting only works if you setup your products in the recommended manner. Such as travel having a unit of time. Review your products and procedures to ensure they comply to best practice | |
Review the key service reports document | |
Enter some practice transactions in test and ensure you understand all the reports | |
Organise some training sessions with Readysell to answer your questions once you have trialed the reports | |
Run internal training sessions | |
The most effective way to keep up to date with best practice is to have one technician study updates, do training with Readysell and read the manuals/movies. Then have internal training sessions to spread best practices around your business | |
It is not good enough to be trained when the system first goes in and never repeat the process. Plan on an three monthly training program. You can't keep your teams skills at the highest level without it. | |
Use toner tracking | |
Readysell can track toners at customer sites by machine. You have a lot of money tied up in toners, make sure you are tracking it | |
Implement hire | |
Readysell supports short term hire through hire products and long term hire through hire meters on machines | |
| If you leave any product on loan at customer sites or charge a fee for hire, use the hire features to track your activity | |
Repair machines before they break using service call automation | |
Don't wait for customers to suffer disruption due to equipment failure. The modern approach is to prevent machine failures | |
Use Readysell automated service order generation to manage your maintenance plan | |
Implement Managed Print Services MPS | |
Readysell supports advanced managed print services features, such as splitting charges to customers and finance companies | |
This is a growing area, try to implement larger deals, Readysell will be there to support your MPS requirements | |
Use advanced meter charging features | |
Capture meter counts electronically from emails sent by machines, emails from customers, web pages displayed from emails etc. | |
Encourage your customers to allow you to use print audit or FM Audit to collect information | |
Actively discourage manual meter count collection from customers | |