Resetting meter counts without charging the customer
Overview
On occasion, you need to reset the count on a meter without charging the customer. To do this you use the type 'reset count' on meter count run lines.
Note: Resetting the meter count run only changes the count number on the next metercountrun, it will not clear the meter usage generated from the old meter count run
Resets as of the day you do the meter count run reset.
Reset only works if you date the meter count run for the Reset to be the last day of the previous month. The best practice is to create a separate meter count run for the Reset, date it the last day of the prior month, then ensure that all the meter count run lines with that metercountrun have a meter count type of Reset and you manually insert the new counts on each meter into the Manual New Count Column. Then finalize this count run. Then create a new count run for the next period.
If you want to set the old count at the start of the month to be a particular count, then enter a meter count run and reset the count as at the last day of the prior month. The new reset count will flow through as the old count in the current month when you do your next meter count run.
You are not trying to charge a reset count only correct the count itself for a meter.
The idea of a cycle is around ensuring that everything within that count cycle gets charged.
If you are doing a meter count run for 'reset' purposes only, you would normally not extract a meter count for a count cycle but for the machines in question.
You would normally do your resets as one meter count run, no count cycle and no need to charge it.
You would then extract another meter count run, include count cycles if relevant and charge that one.
The best process for now would be date the meter count run (when it's initially opened) to the date up to which you wish to consider counts (typically the date you would be charging). For example, if you expect you'll charge on the 15th and you are starting the count on the 10th, date it the 15th so that all counts up to the 15th are accepted.
The meter count run cycle is what actions the meter count run.
The purpose of a count cycle, is to ensure that everything that is counted is charged. The system is designed with expectations to use count cycles.
By not following procedure can cause meters to not be counted and charged.
When you extract a meter count run for a meter count cycle, whether or not you have counts for those meters, the charge run will be for every machine on that count cycle.
If you extract a meter count run with no count cycle but a criteria, the charge run will be only for the machines within that meter count run.
Rule: If you have a meter count run for one cycle and you have completed that count cycle but not counted all the meters, extract another meter count run for the same count cycle with the check box ticked for field 'only meters not counted'. Then charge the latest meter count run for that count cycle.
Ensure to date the second and corresponding meter count runs, the day after the first count run for that one cycle for that one period if you should require to count the cycle more than once in a month.
If however, you delete certain machines from within a count cycle and then you wish to count those meters, extract the meter count run without a count cycle and add those machines with a criteria then charge it.
Procedure
Meter Count type = Reset Count - No charging or Crediting. This reset count is Not included in the next meter charge run
- Extract a meter count run for the Machine/Meters that you incorrectly inserted the count for
- On the meter with the wrong count, insert the correct count into the Manual New Count
On the same meter you are correcting change the 'Type' to be 'Reset count'
- When you post the meter count run, the count on the meter will get changed to the new count you entered. But the customer will not be charged, even if the count on the meter is reduced or increased by any amount.
No need to charge this count run it is just a reset.
Use Case where you have a count run and you have charged it and have shipments and invoices but the start counts were incorrect:
If you do a meter count run and a meter charge run in the incorrect period the procedure is as followed.
- Reverse the incorrect shipment, which will reverse the invoice as well.
- Create a new Meter count run and Extract the meter meters/machine.
- On the meter with the wrong count, insert the correct count into the Manual New Count
On the same meter you are correcting change the 'Type' to be 'Reset count'
Post the Meter count.
- Create a new Meter count run and Extract the meter meters/machine.
- Enter the correct count with the correct date.
- Post the meter count run and create the meter charge run and charge the customer accordingly.