Uploading contract prices to the web

Overview

Most contract prices can be sent to the web. If you expect a contract price to get to the web and it fails, there are messages that can tell you why the contract did not make it to the web.

Video

Make sure you know how to login to webadmin

1. To login to webadmin, first start internet exporer

2. From Internet Explorer ("e" icon on your computer's task bar or start menu or desktop).

1. Copy and paste this in to log into your store's web admin http://www.officenational.com.au/webadmin

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   If the above url does not link directly to the page you could access the logon screen via the Office Brands MyPortal site then click the Websphere Admin option as below

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2. Enter in your username and password. Your username and password for Webadmin is provided by Office Brands. Make sure you store it in a safe place. If you loose your username or password, contact Office Brands IT support.

3. Click on button Log On

Make sure you know how to use Office Brands Messages

Before you get into checking contracts. Make sure you are familiar with Using the Office Brands Messages. Understanding those messages will help you with contract uploads and with all aspects of WebX integration.

Has the contract sent up to the web?

1. Open Readysell
2. From the Navigation panel, Click on Relationships then click on Contracts

1. Search for the contract and click on it
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3. Click on button Related (top ribbon)

1. Click on Show Office Brands Messages
2. Look for the contract upload
3. If the contract did not upload, there will be nothing there for the last 15 minutes.  Please check your task Office Brands Sync to see if there are any issues - i.e. still running the upload of products, prices / errors on the task.  If there's any errors, please right click on the information on the tab Log Entries, click on Extract, click on Text then copy the last batch of text for a particular time.  i.e Highlighting from where it starts Attempting to Start task up until Job Execution Complete, copy it and then paste it into a ticket created through Readysell (tab Tools > button Support > select New Ticket).
4. If the contract did upload it will let you know a result of either "Success", "Failure" or "Success with errors"
   1. Success - means the contract made it up to the web.  If you think it did not make it - check your webadmin for that customer to make sure it appears on Web Admin.  If it has - you will need to check with Office Brands as to why it is not working on the web.
   2. Failure - means the contract failed to upload to the web.  Use the XML Response tab to the right hand side of it - sometimes it is enough to tell you what the problem is - i.e. organizational id not recognized, etc.
   3. Success with errors - means the contract has made it up to the web but some of the products on that contract are not on the website (usually because those products are not flagged for display on the website). In the example below, the message tells us that the customer is not on WebX. You can see this by looking at the "<ResponseDetails><![CDATA[Customer Buyer Organization not valid]]></ResponseDetails>" line in the XML response. 

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Make sure you understand customer card setup

See Customer integration with WebX

Send customers to the web before you try to upload the contract

See: Sending a new customer and new user to the website

Sending store products to the web where the store product is used on the contract

See: Uploading store products and prices to the web

Identifying active contracts will not get to the web

See: Creating a new contract

See Also:

• Checking categories on contracts will upload to the web
• Checking store products are setup to display on web on contracts
• Checking web admin that the contract has made it to the web
• Checking web customer name for customers on contracts
• Sending a price level only contract to the web