How To Run Your Readysell Training Program

How to prepare before making your training plan

At the beginning of the project,. before you can start working with Readysell on a training plan, we needs to agree on:

The overall project plan, before you start any training. See:
The training budget, Unless you plan how many days Readysell will spend on site in advance for training purposes, you are likely to get more training charges than you expect by the end of the project. Make sure you plan Readysell's days on site
The IT and learning skills of your team
Your business requirements, see Readysell Project Engagement Meeting
Your training expectations
Your teams ability to put time into self training (We work on a train the trainer basis. 2 people trained at the same time together and they go an train the staff)
Your preparation to stick to the plan. Talk to your staff, give them a clear indication of what you expect from them and advise that the go live weekend is not for training, training must all be done before the go live weekend.
Make sure you understand The five factors that will determine the success of your training and of the project
Also consider why agreeing on your training budget learning skills training expectations and self training are critical

Please ensure you have viewed the Readysell Training Engagement Meeting Video below before preparing your training program:

Preparing a training budget for your project

To avoid surprises you need to budget Readysell training and go live hours using the table below. Then look up our standard fees and charges to work out the budgeted costs. Readysell's day rate is contained in the "Readysell Service Fee Policy - Office Brands" that you would have been sent as part of our "Welcome Pack" email. The final charges will not be exactly the same as the budget. But the budget gives you a working estimate. Don't forget that:

All prices are quoted ex gst
Flights, accommodation and meals are also charged for time on site
It is your responsibility to stick to the training budget. If you ask Readysell for more days of on site or remote training may incur additional charges, Readysell will not check the budget. We will do our best to provide the training you request
Readysell's day rate is contained in the "Readysell Service Fee Policy - Office Brands" that you would have been sent as part of our "Welcome Pack" email. Make sure you read this document and know the ex GST Readysell day rate for staff visiting your site.

Before you start planning your training budget, read about Planning your mix of free and chargeable training.

The next step in your training program should be to work through the draft training budget below and adjust it to suit your site.

Draft Training Budget: OnSite Charges Budget
Staff	Engagement	Mid-Training Stage	Last week before implementation	Conversion weekend	Week after conversion
Analyst	2 day		1 day Friday	1 day	1 day Monday
Trainer One
Trainer Two		2.5 day
Draft Training Budget: Remote Charges Budget
Staff
Financials		.5 day			2 day
Remote Training
Total Budgeted Days	2 day	3 days	1 day	1 day	3 day
Total Budgeted Flights/Expenses/Accommodation	2 flights/hotels	2 flights/hotels

Recording the training program in the shared spreadsheet

Now we have to record your training plan in the shared spreadsheet. To do this we need to:

Open the shared priorities excel document and go to the "Business As Usual Checklist" tab
Enter the name of each of your team members on the left hand side of the training audit spreadsheet, putting each name in the appropriate section
The spreadsheet lists the skills required for each user. Blank out any skills that you don't think are required for any particular user or add a grey tick if the user needs to learn about one of the skills that are not listed
As each user completes their on site, remote or self training and reports they understand a feature. Enter the date in the square like "04/16".
Readysell will conduct a training audit with the user to check they understand the feature

See worked example on Documenting your training program

Getting started with the training

Now that you have a training plan and a training budget, you need to get the training. Make sure you read about Understanding the training responsibilities of Readysell and of your team.

Before you start training, make sure you have read about Checking that you are ready to start training

If you plan and budget are ok and your setup is complete. Start training!

The training should flow as follows:

Each week you should look at the training program and consider the material to be covered that week
Readysell is to show you how to access the material and discuss any questions BEFORE you start on each weeks training material
During the week, note down any low priority questions in the "Queries-Issues" tab on the shared priorities document
Contact Readysell right away by phone if you can't proceed due to a critical question, feel the project is dropping behind or now working for any other reason
At some point end of each week there needs to be a training audit by Readysell so we can evaluate your progress
At a fixed day and time each week there must be a meeting between yourself and Readysell to review progress and plan the next week

If you feel the project plan is not flowing as outlined above, contact Readysell right away so we can help you get back on track.

Make sure you read about, Avoiding common training and project control issues.

Contact Readysell at least once a week to review training progress and as queries arise

Once training starts you have to keep track of progress, discuss progress with Readysell and let us know if your training is going off the rails:

There must be at least one weekly training progress review meeting, scheduled for the same date and time each week. Agree this scheduled meeting:

Readysell is willing and able to help you if you have any questions or hit any road blocks
Your first action should be to give us a call if you are not sure about any aspect of the project
Make sure you allocate time for a weekly meeting every week between the project start date and the go live conversion date to discuss progress with Readysell
The progress success depends on you regularly contacting Readysell and letting us know how you are going

Issues that are not urgent should be noted down in the queries-issues section of the shared spreadsheet and discussed at the weekly progress review meeting

Use the training materials

The key points are:

Actually use the training material!
Decide which training materials you will use before you start training!
Don't be put off by the fact that there is a lot of training material
The training guild includes text and videos. As you work through the videos and test of the training guide, make sure you also open Readysell end enter examples of each procedure at the same time as reviewing the training material. If you and your team decide on a plan that includes self training. Don't try to figure things out from scratch for yourselves. Only by using the training videos, training text and entry of real transactions into Readysell can you succeed in gaining a solid understanding of the system. Some users have tried just playing around with the program or watching the training videos without entering example transactions, this does not work. Make use of all the training materials and enter example transactions.

Use the shared priorities document

You will be sent a link to a shared project priorities excel spreadsheet at the start of the project:

Actually use the project priorities document!
On the first tab, the Queries and issues list, record any outstanding queries
Your business requirements and training plan are recorded in the shared document
The rest of the document records may other aspects of the project
Make sure you understand how to use the shared document
Review the shared document with Readysell at your weekly review meeting

Have the Readysell training team to audit your training efforts

The Readysell training team is with you every step of the way. It is important that you have our training team help audit and review your training efforts each week. Don't plan your training then get us to review progress at the end. We need to keep the feedback in place every week. We can help you with:

Your initial training, by explaining the training materials and helping you with any questions.
On site training, where Readysell sends a trainer to your business or your project leader goes to Readysell:
- If you have less than five staff this is probably not necessary
- If you have 5-10 staff then one to two days of on site training at the start of the project is helpful
- If you have 10-20 staff you need two days on site training to start your project.
- If you have more than 20 staff.you need two days on site training to start your project. An extra on site training day during the project may also be useful
Aiding you with designing your internal training program
Auditing your staff training. This is one of the ways in which we can be of most help to you. We can contact each of your staff members after you have completed their training.Then provide you with a report on how they are going and highlight any areas where additional training is required
Backup training, should you run into difficulties training any of your team members

Readysell's training team are here to help you every step of the way. Make sure you take the opportunity to get assistance when it is needed. We are always glad to help.