Testing and troubleshooting Canon e-Maintenance integration

Owned by John Nairn (Unlicensed)
Last updated: Nov 13, 2017 by Peter Drill

Overview

Once the settings appear to be correct for Canon e-Maintenance integration. You need to go to messages and review the results. Then look at some of the machines that did not work and adjust them until all the machines you require have data importing correctly from Canon e-Maintenance.

Procedure

Check that the import task is running succesfully

  1. Navigate to Administration > Tasks
  2. Find the task "Import Meter Reads". Then highlight that task by clicking on it with the mouse.
  3. Review the log to ensure the task is running each day and that there are no error messages

Check that messages are being interpreted as you'd expect

  1. Navigate to Relationships > Messages
  2. Drop down the filter to "System Messages"
  3. Look to see if there is a recent message with a subject "ImportMeterReadsJob"
  4. Click the Mail Parser Log tab
    • The lines showing a message like "unable to ..." for a machine show where Canon e-Maintenance's message could not be imported
    • Lines showing a message like "Added count for "..." for a machine show where the count for the meter has been updated

    • Review the success and failure messages. Investigating the setup of the meters where the import failed.

       Show me...

      You can use the "Export" button to export the contents of the Mail Parser Log tab to Excel to more easily browse and manipulate the results.

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      Once you have tidied up any errors you have identified. Go to the "Import Meter Reads" task and click "Run Task" to trigger a new import. Repeat this procedure until all the machines you require are working as expected.

See also