Uploading price levels to the web

Owned by Sharon Harden (Unlicensed)
Last updated: May 02, 2018
2 min read

Price levels for customers are uploaded to the web from the moment you create the customer, give them a price level and a Web Customer Name to match the org entity name on web admin and click on the Save button (or Save and Close button) provided that:

  1. The Web Price Level ID and Web Price Level Code fields must be filled in with the correct details which you can obtain from your store priorities shared spreadsheet.  If you are unsure of this please call Readysell.
  2. Store products must be ticked for Display On Website
  3. Catalogue products do not need the flag on for display on website.
  4. Customer must have a Web Customer Name filled in on their card that matches the Org Entity Name from Web Admin

To check that the price level uploaded to the web:

  1. Open up the Office Brands Messages window (Navigation panel > Administration > Advanced > Office Brands Messages)
  2. Add in column XML
  3. In the search field for that column, key in %CUSTOMERCODE (whatever the customer code or web customer name is)
  4. Look for the contract upload and the result
    1. If there is a success message, this means it was sent to the web.  If the customer is not seeing their price level pricing on the web:
      1. copy and paste into an email the XML request and XML response (label them up as such in the email) and send them onto Office Brands support@officebrands.com.au asking for further assistance.
      2. You will need to provide the web customer name to them, that it was sent successfully from Readysell to the web and what exactly the problem is.  (Please do not just send them the xml request and xml response without any description of what the issue is)
    2. If there is a Failure message, please send a screen print/screen shot and send it to Readysell as a support ticket via email to support@readysell.com.au giving all details. 
      1. You will need to provide the web customer name, that the sending of it failed from Readysell to the web and what exactly the problem is (i.e. price level contract failed to send for web customer name......  (Please do not just send the xml request and xml response without any description of what the issue is)
    3. If there is No Message at all for the pricing level upload, contact Readysell via ticket/email support@readysell.com.au advising of the card ID and the pricing level and what the actual issue is (i.e. The Office Brands Messages window does not show base contract upload of customer card ID xxxx after customer card was uploaded to the web using Send Customer To Web button in Cards)


Refer to relevant documentation:

Price Levels