Service Calls

Overview

In Readysell As work is performed on a service order, technicians record their work and travel time as call activities on that service order.
Activities are shown in the service calls >Activities tab.
It is best practice to maintain your workflow status before you commence inserting call activities.
If a machine doesn't have a technician assigned to it, it is not until you assign a technician to a service order or update the workflow status that a service call activity log is generated
A service order can have many service call activities as a technician may get another call out. With the mobile app technician can now :

• update a service call activity details such as travel, labour times, parts, meter counts and repair description
• obtain sign-off from the customer
• finalise the call

directly while onsite.

Reference

Icon	Options	Reference
Filter	Show me	Assigned to me: Filter to list all service calls assigned to the logon user. Finalised: Filter to list all service calls finalised by the logon user. Cancel: Takes you out of the filter section.
Sync		This will sync new customers from Readysell to the mobile.
Stylus		Stylus mode to capture customer signature.
Barcode Scanner		Use the device camera to scan barcode.