Handling eway web orders for Office Brands dealers

Overview

Eway transactions are a lot like Paypal. The transaction payment tender is taken from the customer account and logged in eway clearing account. The appropriate payments can then be transfered from the eway clearing account to your bank account.

When the orders drop into Readysell, they can be viewed from the Sales Order by Clicking of the Show in Report and Select Show Office Brands Messages along with an email that may be received.
The tender on the Sales Order is shown on the Payment Tab>Tenders = Eway

The Eway Tender stores the Source of either Mastercard, Visa, Amex

All Sales Order Payments can be viewed from the Order Payments Module.
Each Sales order that has a prepayment on it, also has its own Order Payment Transaction Number and flows through to the Banking file with a Transaction type of 'CBKORP'. 
When a Sales Order has been Fully Paid regardless of the tender method, then the Status on the Order = Pending
When a Sales order has been Part Paid regardless of the tender method, then the Status on the Order = InProgress

Transfer the money from eway to your bank

• Our understanding is Office Brands IT support can help you with this procedure. At this time Readysell does not have anything to do with transferring money from eway to your bank account. 

Optionally set a minimum deposit required for pre-paid orders

• You can setup a minimum deposit on pre-paid orders. This does not effect eway, as eway orders are created from WebX. But it helps with pre-paid orders created in your business. 
  See, Setup of a Deposit to handle Order Payments/Eway and Lay-Bys

Setup a tender to be used to handle eway.

The name of the tender should be “Eway”. The source field on the tenter type has to have a value of “Web”. Readysell can help set up the Tender. If you have other tenders set up that are a type of Card, you need to remove the Source field of 'Web' off these tenders.

See, Tenders

Set selected transaction types to not allow use of the eway tender on those translations.

You do not want other transaction types other than SALWEB using the Eway tender as this is specifically used by web orders only.

See, Setting up tenders to be restricted to certain transaction types

Minimum training requirements

• If your team are not well trained on how to manage pre-paid orders, you will need to organise some training on pre-paid order processing. Including:
  • Standard workflow for eway orders with no unusual requirements
  • Product substitutions
  • Orders that contain a special product, that is a product that does not exist on your system
  • Using the Office Brands message to understand more about the original order, value, products and payment (relevant documentation: Using Office Brands messages to understand original order value, order value and Eway payments)
    
    

See also:

Reversing a payment made on a sales order with a prepayment

Handling of Sales Orders Laybys Eway with a deposits and payments against sale orders

Cancelling a sale order and/or Prepaid Order

How to Handle Sales Orders/Web where the Eway Payment Value received varies to the Sales Order Value

• Using Office Brands messages to understand original order value, order value and Eway payments