Handling eway web orders for Office Brands dealers

Overview

Eway transactions are a lot like Paypal. The transaction payment tender is taken from the customer account and logged in eway clearing account. The appropriate payments can then be transfered from the eway clearing account to your bank account.

Transfer the money from eway to your bank

Our understanding is Office Brands IT support can help you with this procedure. At this time Readysell does not have anything to do with transferring money from eway to your bank account.

Optionally set a minimum deposit required for pre-paid orders

You can setup a minimum deposit on pre-paid orders. This does not effect eway, as eway orders are created from WebX. But it helps with pre-paid orders created in your business.
See, Handling of Order Payments/Eway and Lay-Bys

Setup a tender to be used to handle eway.

The name of the tender should be “Eway”. The source field on the tenter type has to have a value of “Web”. Readysell can help set up the Tender. If you have other tenders set up that are a type of Card, you need to remove the Source field of 'Web' off these tenders.

See, Tenders

Set selected transaction types to not allow use of the eway tender on those translations.

You do not want other transaction types other than SALWEB using the Eway tender as this is specifically used by web orders only.

See, Setting up tenders to be restricted to certain transaction types

Minimum training requirements

If your team are not well trained on how to manage pre-paid orders, you will need to organise some training on pre-paid order processing. Including:
- Standard workflow for eway orders with no unusual requirements
- Product substitutions
- Orders that contain a special product, that is a product that does not exist on your system
- Using the Office Brands message to understand more about the original order, value, products and payment (relevant documentation: Using Office Brands messages to understand original order value, order value and Eway payments)