If a Payment has been received and it is more than the total value of the Open items this overpayment should still be outstanding on the Customers Card as a Cuspay.
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The process is exactly the same as entering a normal payment except the value of the refund has a minus in front of it.
- In the navigation panel, double-click Relationships then Cards.
Find the Card and Highlight it
Right Click on the Card
Select New
Select Customer Payment Entering a new customer payment
The Customer Payment window displays.
- Enter header details for the payment:
- Enter the date of the refunded payment. For transactions off a bank statement, this will be the statement date; for other transactions it will be today's date.
- Enter the full value of the payment received in backwards with a MINUS in front of the value
- Enter a description to best describe the payment to be refunded
- Select the correct tender method. This is very important as it affects bank reconcilations.
- Enter a reference for the payment to be refunded. This reference is mandatory when using tender of Cheque otherwise you can leave it blank.
- If the payment is by cheque, ensure that you add the Cheque Bank Details to the Card first off before you commence entering the customer payment. Card general settings
- When you have finished, you have two options.
- Click Finalise to finalise the payment refund without allocating it.
- Click Finalise and Allocate to finalise the payment and allocate it against the value on the outstanding payment.