There are many ways within Readysell of reversing a Customer Payment.Readysell will only allow you to reverse a customer payment into a date that has not been reconciled. If a bank reconcilation has been extracted and posted for the date you are trying to reverse a customer payment for, the system will pop up a validation. You can choose to Ignore or close. If you choose to ignore, the system will prompt you for another date. The date you enter has to be for a date that has not been reconciled.
You can reverse just the customer payment and/or the customer payment and allocated open items. The system will prompt you with a validation if the payment has allocations against it and you can choose to 'Ignore' or 'Close'.
If you choose to Ignore and continue with the reversal of the customer payment, the system will create a reversal customer payment and set all the open items allocated against the customer payment to be outstanding.
When reversing just a customer payment that has not been allocated, the system creates a customer payment in reversal and writes 'Reverse' in the description field.
- In the navigation panel, double-click Relationships then Customer Transactions.
Click Payments
Drown the Filter to show 'All Customer Payments'
Enter header details for the payment:
When you have finished, you have five options to finalise.
- Click either Save or Save and Close to save the payment without finalising it. This can be used to park a payment.
- Click Save and Finalise to finalise the payment without allocating it.
- Click on Finalise to finalise the payment without allocating it against any invoices. When you click on Finalise you can choose either Finalise or Finalise and Print Remittance.
- Click Finalise and Allocate to finalise the payment and allocate it against an invoice.
- If the payment was by cheque, you can also click Finalise and Print Cheque to finalise the payment and print a cheque.