Overview
As an alternative to using the email parser, using a web-based form to request and capture copy count from the customers has the following benefits :
- user friendly and stylised format
- simpler procedure
- less error-prone
- From the Navigation panel, click Administration>Advanced>System Types then select SERVICE
- Select WEB-PORTAL-COUNTS-ENABLED and set the Value to True
- Select COUNT-COLLECTION-OVERRIDE-URL and set the Value to "http://<customer-code>.com.au" ; <customer-code> is located in System Types>LICENSING
- Select COUNT-COLLECTION-OVERRIDE-EMAIL and set the Value to an email address to be displayed on the web page e.g., workshop@storename.com.au
Click Save
* This setting is universal as such will be applicable to all active machines-meters where Count Method = Email (Automatic)
* Your Email Batch Defaults email template for Meter Count Run may need changing to reflect the instructions for you customers to submit new count for this feature. Readysell Support can assist you in this process.
A sample instruction email template :
Conduct a meter count run
An example of email count copy request sent to customers
Customer instructions on how to complete and submit a web-based count copy request form
Click on the link provided in the copy count email received
Customer's default web browser opens and displays a web-based form
Key in a new count for all the machines/meters on the form in the specified New Count space
Click Submit Counts to return the filled form to the store
A message appears to confirm that meter readings have been submitted
Readysell will auto-update the New Count for the respective meter count run machine/meter using the submitted form
- Close the browser if needed