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As work is performed on a service order, technicians record their work and travel time as call activities on that service order. 
Activities are shown in the service order's Activities calls >Activities tab.
It is best practice to maintain your workflow status before you commence inserting call activities.
If a machine doesn't have a technician assigned to it, it is not until you assign a technician to a service order or update the workflow status that a service call activity log is generated
A service order can have many service call activities as a technician may get another call out.

Service calls can be filtered, maintained via the Service>Service Calls menu option.