When doing meter count run , wrongly and you have put a huge number of count and wrongly inserted the wrong meter reading onto a meter you need a way to correct the right 'old count' when doing the next meter count run and need to credit the customer if user is overcharged.
To correct incorrect meter counts- Create a meter count run and enter the incorrect count, e.g: 6000 in the manual column and finalise the meter count run then extra the count run again and add 5000 manual column and finalise it.
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this and account for the difference.
Procedure
Meter Count Type = Correction - this will create a credit or invoice and is included in a meter charge run
- Extract a meter count run for the Machine/Meters that you incorrectly inserted the count for
- On the meter with the wrong count, insert the correct count into the Manual New Count
On the same meter you are correcting on the field 'Type' select 'Correction'
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- This will correct the count for the meter and create either a credit if it is a lower count or a invoice if it is a higher count. This variance will be taken into account on a meter charge run.