There are many ways within Readysell of reversing a Customer Payment. The method below is working from the Customer Transactions.
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Readysell will only allow you to reverse a customer payment into a date that has not been reconciled. |
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that date you are trying to reverse |
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the customer payment |
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into, the system will pop up with a validation error. You can only choose to |
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close. |
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By closing, you then have the option to either enter a date that has not been reconciled to stand for the reversal or not reverse the customer payment at all and click on Close. You can reverse just the customer payment and/or the customer payment |
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along with the allocated open items. If you choose to Ignore and continue with the reversal of the customer payment, the system will create a reversal customer payment and set all the open items allocated against the customer payment to be outstanding. |
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The system creates a customer payment in reversal and writes 'Reverse' in the description field and flags the original payment as reversed. |
Through Customer Transactions
- In the navigation panel, double- click Relationships then Customer Transactions.Click Relationships>Customer Transactions>Payments
Drown the Filter to show 'All Customer Payments'
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Enter header details Search for the payment:
When you have finished, you have five options to finalise.
- Click either Save or Save and Close to save the payment without finalising it. This can be used to park a payment.
- Click Save and Finalise to finalise the payment without allocating it.
- Click on Finalise to finalise the payment without allocating it against any invoices. When you click on Finalise you can choose either Finalise or Finalise and Print Remittance.
- Click Finalise and Allocate to finalise the payment and allocate it against an invoice. If the payment was by cheque, you can also click Finalise and Print Cheque to finalise the payment and print a cheque.
- If a payment has not been reversed, the Reverse action button will be active.
- Highlight the payment
- Click on 'reverse' action button
If the payment has an allocation you will get a validation error
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If you wish to reverse both the customer payment and open items that are part of this allocation, click on Ignore.
You are now prompted with a date. This will be the date for the reversal. If you leave the default date, you could get an error if this date is part of a posted bank reconciliation. Click on Ok
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Validation error pop up box will appear if the date is in a reconciled period. Click on Close and decide if you still want to reverse the customer payment or not. If you do, change the date on the reversed transaction and click on OK
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By reversing a customer payment that has allocations and dating the reversal a different date, the system creates the reversed customer payment and allocates it against the original customer payment and all the open items that were linked to the original customer payment are now outstanding.
customer payment value in question or for the cardid or for the customer.
Through Cards
- Log onto Readysell>relationship>cards
- Find the card in question and highlight
- Click on Status Tab
- Click on Open items
- Find the customer payment
- Either right click and select 'source record' or highlight the payment and click on 'source record' in the detail ribbon
- the payment will appear to screen
- Click on Reverse action button
- A date window will appear. Normally you would date the reversal the same date as the original. If a bank reconciliation has been done for that date range, then you will have to date it another day.
- You maybe prompted that the payment has been allocated, select Ignore then enter a date and click on OK