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- You can setup a minimum deposit on pre-paid orders. This does not effect eway, as eway orders are created from WebX. But it helps with pre-paid orders created in your business.
Relevant documentation: Handling of Order Payments/Eway and Lay-Bys
Setup a tender to be used to handle eway.
The name of the tender should be “Eway”. The source field on the tenter type has to have a value of “Web”
Relevant documentation: Tenders
Set
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selected transaction types to not allow use of the eway tender on those translations.
You do not want other transaction types other than SALWEB using the Eway tender as this is specifically used by web orders only.
Relevant documentation: Setting up tenders to be restricted to certain transaction types
Minimum training requirements
- If your team are not well trained on how to manage pre-paid orders, you will need to organise some training on pre-paid order processing. Including:
- Standard workflow for eway orders with no unusual requirements
- Product substitutions
- Orders that contain a special product, that is a product that does not exist on your system
- Using the Office Brands message to understand more about the original order, value, products and payment (relevant documentation: Using Office Brands messages to understand original order value, order value and Eway payments)
See also:
Reversing a payment made on a sales order with a prepayment
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