Overview
Some purchase receipts are either missing stock, incorrect product or include damaged goods. Some of the common ways to handl this include. Calling the supplier then:
- Supplier is willing to send the short delivered items on a separate delivery
- Supplier will not send you the goods. You need to claim a credit for the short sent or damaged goods
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Always receive the stock shown on the suppliers delivery docket/invoice. Even if you did not receive the stock, the wrong product is sent or the stock is damaged. Always receipt any stock that is going to be returned to the supplier into a quarantine location. You need the receipt you enter into Readysell to match the suppliers delivery docket/invoice. |
| Info |
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If only part of a receipt for a product is missing/damaged. When receipting stock into quarantine locations from a purchase receipt. Use the split receipt line button to break the line in two. Then put the damaged/missing part of the receipt to a quarantine location and put the good part of the receipt on the second line for the product. Do not put all of the stock into quarantine. Only the part that is missing or damaged. |
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Make sure you know how to setup a quarantine location properly before you proceed. See Locations. |
Supplier is going to send the short stock on a seperate delivery
There are situations where you will receive stock that is damaged or incorrect or short shipped
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- Call and speak to your supplier to find out whether or not they are going to replace or reissue the stock to you. If they are, then follow the instructions below.
- Do not raise a supplier credit request, instead receive only the stock you have (if scan checking you may need to use the Accept scan variance button) and then finalise the receipt (do not complete it)
- When you receive the rest of the stock from the supplier, you will need to finalise that receipt and then invoice the two receipts as one invoice
- see documentation: Manually invoicing one or more finalised purchase receipt
Requesting a credit where the supplier is never going to send the short stocked product
There are situations where you may need to claim for products due to a short shipment or damaged stock that the supplier is not going to resend you. To facilitate this the you can create and dispatch a supplier credit request.
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- Call and speak to your supplier to find out whether or not they are going to replace or reissue stock to you. If they are not, then follow the instructions below.
- Receive the full quantity of the purchase receipt, even if the stock did not make it.
- Raising a credit request from a purchase receipt
- Emailing that credit request off to your supplier
- Dispatching those goods off to the supplier with a credit dispatch (This addresses the stock on hand side of things)
- Invoicing the dispatch (completing the credit side of the supplier credit request)
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