If you look at the your Head Office’s data portal you will see that what your Head Office’s preferred supplier is.
If you are unable to access your head office’s data portal to run these checks yourself, please contact your head office and ask them for access and training on how to use it.
Additional supplier data can be updated on the products via the RS3 feed providing that those suppliers are a part of the RS3 feed.
The suppliers that are updated by the RS3 feed (providing you have the correct supplier product ID on that supplier on that product and provided that the suppliers are set up for RS3 feed and that the RS3 Product Import task is running) are:
Dynamic Supplies
General Stationery
GNS Wholesale
Leader Systems
Ingram Micro
Stationers Supply
Steps on how to troubleshoot the RS3 feed
Step 1 - Check your head office data portal to see if it is a head office preferred supplier or not.
If it is, then use the documentation provided by Readysell on troubleshooting why data on the product is not being updated by the data from your head office (if relevant). Check your head office’s data portal - if the supplier is not showing in the data portal against that product in question, then that supplier you are wanting to update the product data on, is not your preferred head office’s product supplier
If the supplier is not your head office’s preferred supplier….
Step 2 - Is the supplier one of those on the list for RS3 feed
Additional supplier data can be updated on the products via the RS3 feed providing that those suppliers are a part of the RS3 feed.
The suppliers that are updated by the RS3 feed (providing you have the correct supplier product ID on that supplier on that product and provided that the suppliers are set up for RS3 feed and that the RS3 Product Import task is running) are:
Dynamic Supplies
General Stationery
GNS Wholesale
Leader Systems
Ingram Micro
Stationers Supply
Step 3 - is your supplier set up for RS3 feed?
Navigation Panel > Relationships > Cards > Look for the supplier card ID and select it
click on tab Settings (on the right hand detail side)
click on sub tab Supplier Settings
Look at sub tab Integration
Stock Service Branch Code should be filled in (If it is not - please call Readysell)
Filtering out your card list to show all suppliers set up for RS3 feed allows you to see who is set up already
Step 4 - is the RS3 Product Import task running?
Navigation Panel > Administration > Advanced > Tasks
Search for the Task Name RS3 Product Import and select it
Look at the right hand side detail
Is it ticked for Enabled?
If it is enabled, has it been running with no errors?
Step 5 - do you have the correct supplier product ID on the product?
If it is incorrect, the product supplier information for that product will NOT update.
You must have the correct supplier product ID on the product
NOTE: my understanding is that the RS3 feed will NOT create new products and if that supplier is not on the product then it will not update the product with that supplier information unless it can match other criteria for that supplier on the product.
ALSO NOTE: Stores are given the first 15mins free for support by Readysell, therefore we would ask stores to run the above investigation before reporting RS3 feed issues.