Overview
You often have to substitute products on web orders. It is important the web orders go to a workflow status of on hold when they are received into your system. Then someone has to change the web order to Ready before it will be released by automatic warehousing. Failure to implement this procedure will result in stress to customers and your staff, as goods will be shipped or back orders before the required substitutions can be made to the web order.
Procedure
WebX/Rsell options and settings:
- Auto charge for min $50 order.
- Show or hide pricing without login. Implications on both.
- Payment method if other than ‘pay by account’: Eway or paypal.
- SPECIAL item and Subsitute.
- System Settings & defaults available for SALWEB import.
What to do:
- Workflow status + supply type change
- Substitute / populate anything that is SPECIAL.
- Check for freight or coupon codes.