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- Check all the meters on the machine and see if any have a minimum charge. The most probable cause of the issue is you have cleared the count. But as a result the minimum charge that is on one or more meters on the machine is now being applied.
- Once you have fixed the machine. Delete your meter charge run and try again.
- If you have already generated sale shipments from your meter charge run. You will have to edit the shipments, it is too late to delete the meter charge run.
- If you have already posted the shipments from your meter charge run. You will need to reverse the shipments or credit the shipments and process any shipments to correct the error manually.
If you deleted some lines from a meter count run but want to leave the minimum charges on the machine
Set the machine status to manual. Run you meter charge run then set it back.
If you forgot to do the step above and if you deleted some lines from a meter count run . Then for the machines in question, then generated a meter charge run:
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