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- Navigate to Relationships > Messages
- Drop down the filter to "System Messages"
- Look to see if there is a recent message with a subject "ImportMeterReadsJob"
- Click the Mail Parser Log tab
- The lines showing a message like "unable to ..." for a machine show where Canon e-Maintenance's message could not be imported
- Lines showing a message like "Added count for "..." for a machine show where the count for the meter has been updated
Review the success and failure messages. Investigating the setup of the meters where the import failed.
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Tip You can use the "Export" button to export the contents of the Mail Parser Log tab to Excel to more easily browse and manipulate the results.
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Once you have tidied up any errors you have identified. Go to the "Import Meter Reads" task and click "Run Task" to trigger a new import. Repeat this procedure until all the machines you require are working as expected.