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Use the Accept Scan Variance button where the quantity scanned does not match the quantity on the sales shipment before you hit the Finalise or Complete button.

Warning

If the line on the shipment is yellow, this indicates that the qty scanned or qty manualled entered is not equal to the qty shipped.
Ensure that if you manually enter a quantity there is no need for a minus sign in from of it. The system knows to reduce the stock.
When the quantity scanned and/or manually quantity entered varies ensure that you click on the action button of 'accept variance'. 

Once the sale shipment lines goes green that indicates that the correct quantity has been scanned.