Page Comparison

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1. Log into FM Audit using your usual procedure
2. Find an example of a device that uses the model of machine you wish to set up

3. Copy the contents Model field

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4. In Readysell, navigate to Inventory > Products
5. Find or create a product that represents this machine model

6. Paste the contents you copied from the Model field in step 3 into the Model field in Readysell

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7. Save the product

Troubleshooting

Check that messages are being received by Readysell

FM Audit periodically sends XML messages to Readysell. To check that they are being received:

1. Navigate to Relationships > Messages
2. Drop down the filter to "System Messages"
3. Filter the subject to messages with the subject of "ReceiveFmAuditMessage"

If there are no messages, check your FM Audit settings.

Check that messages are being interpreted as you'd expect

1. Navigate to Relationships > Messages
2. Drop down the filter to "System Messages"
3. Filter the subject to messages with the subject of "ReceiveFmAuditMessage"
4. Find the message you want to investigate (based on the XML details area)
5. Click the Mail Parser Log tab
6. Scroll through the messages to determine which details did not match

See also

• Setting up FM Audit integration