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- Navigate to Relationships > Messages
- Drop down the filter to "System Messages"
- Look to see if there is a recent message with a subject "ReceivePrintAuditMessage"
- Find the message you want to investigate (based on the XML details area)
- Click the Mail Parser Log tab
- The lines showing a message like "unable to ..." for a machine show where print auditPrint Audit's message could not be imported
- Lines showing a message like "Added count for "..." for a machine show where the count for the meter has been updated
Review the success and failure messages. Investigating the setup of the meters where the import failed.
Expand title Show me.. 
Once you have tidied up any errors you have identified. Go to the
print audit Print Audit website and trigger a new updated. If you don't know how to access
your print audit your Print Audit website, contact print audit and make sure you find out how. In the short term, you can wait until the next day, the print audit feed will normally be run
by print auditby Print Audit's clouds server at least once a day.