Page Comparison

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1. Log into Print Audit using your usual procedure
2. Find the relevant account in Print Audit

3. Note/copy the Customer ID

4. In Readysell, navigate to Relationships > Cards
5. Click on the Settings tab
6. Click on the Customer Settings sub-tab

7. Click on the Web Integration sub-tab

8. Type/paste the Account Number from step 3 into the MPS Account ID field in Readysell.

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9. Save the card

Troubleshooting

Check that messages are being received by Readysell

FM Audit periodically sends XML messages to Readysell. To check that they are being received:

1. Navigate to Relationships > Messages
2. Drop down the filter to "System Messages"
3. Filter the subject to messages with the subject of "ReceivePrintAuditMessage"

If there are no messages, check your FM Audit settings.

Check that messages are being interpreted as you'd expect

1. Navigate to Relationships > Messages
2. Drop down the filter to "System Messages"
3. Filter the subject to messages with the subject of "ReceivePrintAuditMessage"
4. Find the message you want to investigate (based on the XML details area)
5. Click the Mail Parser Log tab
6. Scroll through the messages to determine which details did not match

See also

• Setting up Print Audit integration

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• Testing and troubleshooting Print Audit integration