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However, there will be occasions when the customer payment received will actually bounce due to insufficients funds on the customers bank account.

Procedure:

Step 1 - Original Customer Payment entered and not allocated (all you need to do is insert a backwards customer payment to account for the bounced payment)

1. In the navigation panel,Relationships >Cards.

2. Find the Card and Highlight it

3. Click on the Drop Down Action Button on the Top Left 'NEW' 

4. Select Customer Payment

5. The Customer Payment window displays with the Cardid you had highlighted

6. Enter header details for the payment:
   
   • Enter the date of the bounced payment . For transactions off a bank statement, this will be the statement date; for other transactions it will be today's date.
   • Enter the full value of the payment received but with a MINUS sign in front of the value.
   • Enter a description to best describe the bounced customer payment  
   • Select the same tender as the original payment had . This is very important as it affects bank reconcilations.
   • Enter a Payment Reference . Usually something off the Bank Statement, could be cardid, cardname. If payment is received via Cheque then enter the Cheque Number.
   • If bounced payment is cheque, ensure you select the Bank details
   • Click on Finalise and Allocate
   • Allocate this backwards customer payment against the original customer payment that will be outstanding on the customers card.
   • The allocation window will appear
7. Highlight the oriignal customer payment and click on 'Allocate Selected'.
8. Click on Finalise
9. The Value in the top right hand side on the Allocation window has to be zero before you can finalise the allocation.

Step 2 - Original Customer Payment entered and allocated

Firstly unallocate the customer payment that relates to the bounced payment from within Cards or from Allocations (Reversing an existing allocation)

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