Rules: Never turn a Invoice into a Credit nor a Credit into a Invoice. If a customer has overpaid or underpaid always ensure to leave the overpayment and or underpayment on the Payment itself.
If Cheque Payments are received, firstly check the Card to make sure that the Cheque details are on the Card before you enter the payment so that you can draw the Cheque Details onto the Payment.
Ifyou wish to write off a small variance to Discount whilst entering the customer payment see document Customer Payment Discount Feature on over and under payments through Customer Transactions.
If the Payment received is Equal to the total Value of the Open Items being paid
- Log onto Readysell
- Select Cards
- Search and highlight the Card
- Click on Status Tab in the Detail Area
- Click on Customer Open Items
- Drop Filter to show 'only outstanding Open items' in the detail area
- Hold down the Control Key and Click on Each Open item that makes up the Payment
- The Value on the 'Pay' actin button in the detail area will increase on each open item that you highlight
- If the Value along side the "pay" action button is equal to the amount recieved
- Click on 'Pay'
- A Cutomer Payments window will appear with the Open items selected , date, $value of the payment, Cardid
- Ensure the date to be the date on the Bank Statement if they are direct deposits, or todays date if they are cheques./eftpos/cash received
- Check the customer card id,
- Select the correct tender (must the tender that points to the bank the money is deposited into)
- If the Tender is a Cheque Tender, Drop the Bank Account and select the bank details.
- Enter a description
- Enter a Payment Reference. The Payment reference must either be the Cheque Number if paying by Check, Something on the Bank Statement to reference back to the Payment.
- Click on Finalise
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