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Overview

Once the settings appear to be correct for Print Audit integration. You need to go to messages and review the results. Then look at some of the machines that did not work and adjust them until all the machines you require have data importing correctly from print audit.

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Setting up customers and machines to support Print Audit integration Setting up customers and machines to support Print Audit integration nopanel true

Procedure

1. From the navigation menu select

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1. Relationships

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Then select messages

1. > Messages

2. Look to see if there is a recent message with a title "ReceivePrintAuditMessage"

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3. Then click on the "Mail Parser Log" tab:
   • The lines showing a message like "unable to ..." for a machine show where print audit's message could not be imported
   • Lines showing a message like "Added count for "..." for a machine show where the count for the meter has been updated

   • Review the success and failure messages. Investigating the setup of the meters where the import failed.

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2. Once you have tidied up any errors you have identified. Go to the print audit website and trigger a new updated. If you don't know how to access your print audit website, contact print audit and make sure you find out how. In the short term, you can wait until the next day, the print audit feed will normally be run by print audit's clouds server at least once a day.