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Step 1 - Original Customer Payment entered and not allocated (all you need to do is insert a backwards customer payment to account for the bounced payment)

1. In the navigation panel, double-click Relationships then  >Cards.

2. Find the Card and Highlight it

3. Click on the Drop Down Action Button on the Top Left 'NEW' 

4. Select Customer Payment

5. The Customer Payment window displays with the Cardid you had highlighted

6. Enter header details for the payment:
   
7. Click Finalise to finalise the payment without allocating it.
Click Finalise and allocate to allocate the payment
• Enter the date of the bounced payment . For transactions off a bank statement, this will be the statement date; for other transactions it will be today's date.
• Enter the full value of the payment received but with a MINUS sign in front of the value.
• Enter a description to best describe the bounced customer payment received  
• Select the correct tender methodsame tender as the original payment had . This is very important as it affects bank reconcilations.
• Enter a Payment Reference . Usually something off the Bank Statement, could be cardid, cardname. If payment is received via Cheque then enter the Cheque Number.
• If bounced payment is cheque, ensure you select the Bank details
When you have finished, you have two options. 
• Click on Finalise and Allocate
• Allocate this backwards customer payment against the original customer payment that will be outstanding on the customers card.
• The allocation window will appear
8. You will notice that the full amount of the Payment has been Allocated.
9. Firtly highlight the CUSPAY and click on 'Unallocated Selected'
10. Highlight all the Open items that make up the Payment the oriignal customer payment and click on 'Allocate Selected'.
11. if one of the Invoices/credit has been part paid, then enter the value that has been paid in the allocated field.
12. Now go back to the CUSPAY, highlight it and click on 'Allocate Remainder'
13. The Customer Payment will have a value of the Over Payment in the Balance column.
14. If the Balance is very little then you can follow steps to use the Discount Feature if you like. Using the Customer Payment Discount Feature on over and under payments through Customer Transactions.
15. Otherwise click on Finalise
16. The Value in the top right hand side on the Allocation window has to be zero before you can finalise the allocationClick on Finalise
17. The Value in the top right hand side on the Allocation window has to be zero before you can finalise the allocation.

Step 2 - Original Customer Payment entered and allocated

Firstly unallocate the customer payment that relates to the bounced payment from within Cards or from Allocations (Reversing an existing allocation)

1. In the navigation panel, Relationships >Cards.

2. Find the Card and Highlight it

3. In the detail area click on the Tab 'Status'>'Customer Open Items'
4. Then drop the Filter and select 'All Open Items'

5. Find the customer payment that bounced

6. Check the date on it, if the period is closed for that payment open the period but remember to close it after you reverse the allocation
7. Highlight it and check there is no balance
8. Click on Show Allocations (you are only going to reverse the allocation not the customer payment)
9. Then click on Reverse action button (if the reverse button is greyed out, then the period is probable closed. Open the financial period. Ensure to date the reversal allocation the same date as the original allocation. Remember to close the period

10. Once the allocation is reversed, you can continue with Step 1 above and insert a backwards customer payment and allocate it against the original customer payment.