Setting up customers and machines to support Print Audit integration

Overview

In order to integrate Print Audit and Readysell, some setup of data in both Readysell and Print Audit is required to ensure that details in both systems are aligned and data can flow correctly from Print Audit into Readysell.

The level of integration you would like will dictate how much of the data must match. The below table is a rough guide to give you an indication of what is required.

Procedure

Setting up meter types for Print Audit integration

See Setting up Print Audit integration

Setting up machine products for Print Audit integration

This procedure is required for all levels of Print Audit integration to function. This procedure is required ensure that the "machine" products for these machines are matched correctly.

1. Log into Print Audit using your usual procedure
2. Find an example of a device that uses the model of machine you wish to set up

3. Copy the contents Model Name field

4. In Readysell, navigate to Inventory > Products
5. Find or create a product that represents this machine model

6. Paste the contents you copied from the Model field in step 3 into the Model field in Readysell

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7. Save the product

Setting up machines for Print Audit integration

This procedure is required for all levels of Print Audit integration to function. It involves placing the "Serial Number" from Readysell into the "Serial Number" field of the device in Print Audit.

1. Log into Print Audit using your usual procedure
2. Find the device that you wish to set up
3. Copy the contents Serial Number field
4. In Readysell, navigate to Service > Machines
5. Drop down the serial number box, click New
6. Paste in the serial number you copied from Print Audit

Setting up cards for Print Audit integration

Readysell can be set to automatically create new machines if they don't already exist. This procedure is required ensure that the customer card for these machines are correctly set upon creation.

1. Log into Print Audit using your usual procedure
2. Find the relevant account in Print Audit

3. Note/copy the Customer ID

4. In Readysell, navigate to Relationships > Cards
5. Click on the Settings tab
6. Click on the Customer Settings sub-tab

7. Click on the Web Integration sub-tab

8. Type/paste the Account Number from step 3 into the MPS Account ID field in Readysell.

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9. Save the card

Troubleshooting

Check that messages are being received by Readysell

FM Audit periodically sends XML messages to Readysell. To check that they are being received:

1. Navigate to Relationships > Messages
2. Drop down the filter to "System Messages"
3. Filter the subject to messages with the subject of "ReceivePrintAuditMessage"

If there are no messages, check your FM Audit settings.

Check that messages are being interpreted as you'd expect

1. Navigate to Relationships > Messages
2. Drop down the filter to "System Messages"
3. Filter the subject to messages with the subject of "ReceivePrintAuditMessage"
4. Find the message you want to investigate (based on the XML details area)
5. Click the Mail Parser Log tab
6. Scroll through the messages to determine which details did not match

See also

• Setting up Print Audit integration