Overview
You can reverse a whole meter charge run or just certain machines off a charge run.
Reversing the meter charge run will only reverse the linked usages to that charge run not the meter count readings. The usages are deleted from the history off the meters.
A meter charge run may need to be reversed for various reasons. If required based upon what the error maybe, optionally you would recount from the period you reversed the charge run for on wards and then charge accordingly
Procedure for reversing an entire meter charge run
If you have fully invoiced the meter charge run and generated meter charge invoices, ensure that you reverse each meter charge shipment that reverses the invoices at some point.
You cannot Reverse an entire meter charge run if the meter charge run has a status of either Open, InProgress
Once a whole meter charge run is reversed, the meter charge run will update with a Status = Cancelled
- Services>Meter charge runs
- Highlight the meter charge run in question that you wish to reverse
Click on 'Reverse Charges' action button in the top ribbon
A prompt will appear, you will need to reverse the shipments/invoices that were generated your self.
- Click on Yes to reverse or No to exit out
- The status on the Meter charge run will update to Cancelled
It is now up to you to recount that meter count cycle for the same period and charge it.
Procedure for reversing meter charge runs for certain machines from within a meter charge run
If you have fully invoiced the meter charge run and generated meter charge invoices, ensure that you reverse each meter charge shipment that reverses the invoices at some point.
You cannot Reverse a machine from within a meter charge run if the meter charge run has a status of either Open, InProgress.
- Services>Meter charge runs
- Highlight the meter charge run in question that you wish to reverse
- Find each machine that you wish to reverse the charge run for
Click on 'Reverse Charges' action button on the Lines tab from within the meter charge run
A prompt will appear, you will need to reverse the shipments/invoices that were generated your self.- Click on Yes to reverse or No to exit out
- The action button of 'reverse charge' on that machine within the meter charge run will be greyed out. You can only reverse the charge the once
It is now up to you to recount that machine/meter for that count cycle for the same period and charge it.