If a customer presents a credit note for a sales order, process the sale as normal but select Credit Note as the tender type.
- If the amount of the sale is less than the balance of the credit note, Readysell will print a new credit note for the balance.
For example, CN value is $100 but sale is for $51.00
If the amount of the sale is greater than the balance of the credit note, the sale should be processed as a split sale. The customer can then pay the balance of the transaction using another tender.
Currently if the customer tender type default is set, invoicing CN redemption does not give you a choice to select the required CN Redeem tender for this. Until this gap is closed please unselect the default tender type on the customer card, complete the CN invoicing then reset the default tender type.