The Counted values should match the amounts in the Value column.
If they do not match, re-count the Tender that is incorrect and/or search for the transaction that is causing the error (can use the Shifts / Details to view transactions or View the Bank Deposit report for summary of transactions). Cheque and Card Counts should always be equal.
If there is a Cash Count Variance generated on a Shift, this can sometimes occur if a User has made an error. A Variance will be generated in the Banking modules with a transaction code of CBKVRN.
If the shift has been ended and you have not worked out what the problem may have been or you have not corrected the shift before ending it you may need to perform the following steps below.
Identify the Variance and Fix the Incorrectly tendered
- To identify the Variance, find the shift, click on the Detail Tab for that shift and try and find the transaction in question.
- If the tender is incorrect and it should not be part of the shift or any cash count, highlight the transaction within the Detail Area of the Shift and click on Related.
- You are taken to the source transaction. Click on Reverse to reverse the transaction incorrectly tendered and finalise it. This transaction will be back dated but however part of your current days shift.
- Now copy the transaction and tender it correctly. This corrected transction will be part of todays shift also.