Overview
The quantity ordered is the record of demand. Readysell will not try to allocate or ship more than is ordered. If the customer wants to reduce the quantity ordered. You can reduce it down to the quantity that has already been shipped.
Stock quantity allocated on sales orders and sale shipments clear as soon as a sale shipment is in progress for that sale order line. The reason for this change is that there could be a mix up between stock allocated and stock on sale shipments. Now if stock is shipped it no longer shows as allocated. When stock is shipped, the quantity allocated is cleared and appears in the quantity shipped column instead. The percent fully allocated for the line goes to zero. See worked example examples below.
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Example of changing the quantity the customer now wants (quantity ordered)
When order is placed
- Sale order quantity 10
- Quantity allocated 8
- Quantity on shipments 0
- Quantity on back order 2
The customer phones back and says they only want eight. So change the quantity on the order:
- Sale order quantity 8
- Quantity allocated 8
- Quantity on shipments 0
- Quantity on back order 0
The system will now ship the 8 and not back order the extra 2 the customer no longer wants.
Example of allocation and back orders
When order is placed
- Sale order quantity 10
- Quantity allocated 8
- Quantity on shipments 0
- Quantity on back order 2
When sale shipment is released
- Sale order quantity 10
- Quantity allocated 0
- Quantity on shipments 8
- Quantity on back order 2
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The most obvious effects of the behaviour above include:
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