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All charges are outlined in our standard schedule of fees and charged in 15 minute increments.
** A ‘Reasonable use’ policy applies. Where repeated, short calls for assistance are made within a given period, charges may apply. Speak to our team about the benefits of purchasing training hours in advance.
Readysell software support
and financial support | Business hours | First 15 minutes** | | Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | FREE |
|---|
|
|
| Additional 15 minute increments | |
| After hours | Urgent severity | | Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | FREE |
|---|
|
|
| High, medium or low severity | |
| Bugs and errors | | Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | FREE |
|---|
|
|
| IT support | |
| Custom reports | |
| Training | Regular | |
| Webinar | | Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | FREE |
|---|
|
|
| Setup assistance | Standard | Prior to go-live | | Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | FREE |
|---|
|
|
| After go-live | |
| Non-standard | |
| Feature requests | For consideration | | Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | FREE |
|---|
|
|
| Custom development | |
* This includes time spent by the support agent performing background investigation and research and documenting the support case (which may or may not be performed while the customer is on the telephone).
** A ‘Reasonable use’ policy applies. Where repeated, short calls for assistance are made within a given period, charges may apply. Speak to our team about the benefits of purchasing training hours in advance.
Frequently Asked Questions
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