Overview
A dealer wants to measure the quality of work performed by service technicians. Readysell bases it's service productivity reporting on market segments. Before you can get any useful reports out of the system on technician productivity. You have to know your market segments are setup properly.
The member has all his machines set up with a market segment such as small printers etc. Each market segment has an expected number of copies and an expected number of days between service calls.
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This feature is not available in Readysell Lite. |
Procedure for creating new market segments
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