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1. From the Navigation panel, click on "Administration" and then click on "Standard Notes"

2. The Standard Notes window appears

3. On the left side panel is a list of the standard notes that have already been created.

4. Type is the where the standard note will appear as an option

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5. Click on the 'New' button

6. Select a type

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7. Enter the notes in the note field. E.g: For a FAULT DESCRIPTION type the notes you may enter are "Misfeed: Paper has jammed in Tray 1 OR System Error: Out of Paper but paper tray is full

8. Click on button Save and Close

    

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   Standard notes is commonly used in the service order module where the fault description, repaired description and comment field appears in. Case Notes- The standard notes can be added in this administration section and when in case notes click on Populate Notes that is where you can select the created notes.