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If when logging onto Readysell you get the above message. Please contact Readysell Support and the support team will follow the steps below:

1. Right Click on the Readysell Shortcut

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2. Click on Properties
3. Click on 'Open File Location'

4. Find the file 'Readysell.win.exe.config'"Settings.config"

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5. Right click on this config file and open it

6. Find the server IP/Host address eg  = \\192.168.1.240
   
   

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7. Highlight the IP/Host address and leave it in your buffer
8. Open up windows explorer and paste the IP/Host address in it to see if it exists. If it exists, it might prompt for User credentials to access the shared folder on the server. Please apply the Server user credentials or the Readysell Support credentials (found in Last pass) in the space provided. Please ticket Remember Me tick box to save the credentials on the workstation. please proceed to the next step if the windows explorer produces no results.
9. If it returns no result in the search then you need to set this IP/Host address in windows
   1. Click on
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   1. Start
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   2. Click on
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   1. Control Panel
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   2. Click on
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   1. User Accounts
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   2. Click on
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   1. Credential Manager
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   1. or
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   1. Manager your Credentials
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   1. (depending on what version of windows)
   2. Click on
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   1. Windows Credentials
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   1. (once again depending on what version of windows)

   2. Click on

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   1. Add a Windows Credential

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   2. Enter the IP/Host Address that is still in your buffer

   3. Enter the Server User Name and Password

   . You will find this in Recon.

   1. (This can be found in Last Pass)

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   2. Click on

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   1. OK

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   2. Log onto Readysell now.