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Most contract prices can be sent to the web. If you expect a contract price to get to the web and it fails, there are messages that can tell you why the contract did not make it to the web.
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Make sure you know how to login to webadmin
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- Click on Show Office Brands Messages
- Look for the contract upload
- If the contract did not upload, there will be nothing there for the last 15 minutes. Please check your task Office Brands Sync to see if there are any issues - i.e. still running the upload of products, prices / errors on the task. If there's any errors, please right click on the information on the tab Log Entries, click on Extract, click on Text then copy the last batch of text for a particular time. i.e Highlighting from where it starts Attempting to Start task up until Job Execution Complete, copy it and then paste it into a ticket created through Readysell (tab Tools > button Support > select New Ticket).
- If the contract did upload it will let you know a result of either "Success", "Failure" or "Success with errors"
- Success - means the contract made it up to the web. If you think it did not make it - check your webadmin for that customer to make sure it appears on Web Admin. If it has - you will need to check with Office Brands as to why it is not working on the web.
- Failure - means the contract failed to upload to the web. Use the XML Response tab to the right hand side of it - sometimes it is enough to tell you what the problem is - i.e. organizational id not recognized, etc.
- Success with errors - means the contract has made it up to the web but some of the products on that contract are not on the website (usually because those products are not flagged for display on the website). In the example below, the message tells us that the customer is not on WebX. You can see this by looking at the "<ResponseDetails><![CDATA[Customer Buyer Organization not valid]]></ResponseDetails>" line in the XML response.
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If your contact is successful but with errors. You probably need to turn on the "Display on Website" checkbox on all the products that did not make it - Check the Office Brands Data Portal first - if they are catalogue or Extended Range products you will need to talk to Office Brands and NOT flag them for display on website. Until you do this, your contract will not work properly on the web. As some products were not uploaded. This can cause customers to not get the agreed price. It is important that you correct such issues right away. |
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