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The suppliers that are updated by the RS3 feed (providing you have the correct supplier product ID on that supplier on that product and provided that the suppliers are set up for RS3 feed and that the RS3 Product Import task is running) are:
Dynamic Supplies
General Stationery Supplies (note: this RS3 data feed does NOT update the cost price on the product supplier at all as they do not supply Readysell with their cost pricing)
GNS Wholesale
Leader Systems
Ingram Micro
Stationers Supply
Steps on how to troubleshoot the RS3 feed
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Dynamic Supplies
General Stationery Supplies (remembering they do not supply Readysell with any cost price feeds)
GNS Wholesale
Leader Systems
Ingram Micro
Stationers Supply
Step 3 -
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Is your supplier set up for RS3 feed?
Navigation Panel > Relationships > Cards > Look for the supplier card ID and select it
click on tab Settings (on the right hand detail side)
click on sub tab Supplier Settings
Look at sub tab Integration
Stock Service Branch Code should be filled in (If it is not - please call Readysell)
Filtering out your card list to show all suppliers set up for RS3 feed allows you to see who is set up already
Step 4 - is the RS3 Product Import task running and running with no errors?
Navigation Panel > Administration > Advanced > Tasks
Search for the Task Name RS3 Product Import and select it
Look at the right hand side detail
Is it ticked for Enabled?
If it is enabled, has it been running with no errors?
Step 5 -
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Are the Product Import rules set to update the product file?
Navigation Panel > Administration > Product Import Rules
In the column called Enabled, filter to show only the Enabled rules (i.e. tick the tick box)
In the column called Product Import Destination - you want to look for any that update the price book and product
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When you select one by one the product destination of Product, look at the right hand side
Is the Update Buy Units and Cost ticked? If so, the cost unit and buy units will be updated if the RS3 feed from the suppliers send it through to Readysell
Step 6 - Do you have the correct supplier product ID on the product?
If it is incorrect, the product supplier information for that product will NOT update.
You must have the correct supplier product ID on the product
Step
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7 -
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Do you have any incorrect barcodes or alternate codes on the product?
If you have the incorrect barcode on the product, it can replace your supplier code on the product with the one that they have matching that barcode. i.e. if you have 2 different barcodes on the product, each one belongs to a different supplier product id, this can cause the product to replace the correct supplier product ID against that supplier to a different one matching the secondary barcode. Remove the incorrect barcode and put the correct supplier product id against the supplier. This should fix this issue moving forward.
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