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CodeDescriptionDefault Value
ASK-TO-UPDATE-SERVICE-CALLPop up confirmation to update service call when schedule changedTRUE

If the value is set to TRUE,  then when you insert drag a manual service order call from within the Schedule from one technician to a service order, if the user is flagged as a 'Technician' and the user is set to 'Show on Schedule', the system will pop up with a window.
On this window, you can select a Technician, Duration and Date and Time when you insert a new Service Call to a service order, for you to select the Technician, Duration and Date and Time.
Once you click on Save, the system will lodge this event on the Schedule.
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another technician a window will pop up ]for confirmation. 
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If you select YES, the system will change the technician on the service call, not the service order header
If you select NO, the service call will not be updated with the new technician, date and time.


If the VALUE = FALSE, then there will be no NO pop-up window when you go to insert another service call to a service order.drag an event from the schedule from one technician to another.

The default value should be set to FALSE

DAY-VIEW-TIMELINEBLANK(24hrs);SITE(use Site working hrs);START=8;END=17 Start=8;End=17

By setting these values into the system type, you are able to view the schedule for eg for a site from a start and end time.
If you wish to have the staff schedule display from

8am

8 am in the morning to

5pm

5 pm in the afternoon, then in the Value field insert Start=8;End=17
(PLEASE ENSURE THERE ARE NO SPACES INBETWEEN THE VALUES). 

If you wish to see all hours, then leave the system reference value blank.


Day-View-Timeline 
  1. Site : to use site working hour (daily)
  2. Start=xx;End=yy for custom format start and end working hours
If the schedule is shown from Service Order and set as SITE : it will use service order site working hours
If schedule is shown form staff schedule: it will use all site the earliest and latest start - end hours