Overview
The General tab in the Product general window contains general information about the card.
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Field | Description |
Manufacturer | If you have a card for the manufacturer, you can enter enter them here. |
Model | The model name.code that is used by the manufacturer |
Image File Name | The name of the file containing the product image. |
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Parts list the other products that are frequently used by this item. Either as consumables but more frequently during repairs.
The mobile app for technicians and the service order entry detail view show lists of parts. Making it easy to record those parts as being used by the product.
Field | Description |
Part Product | The product ID of the part for this productid. |
Is Supply Flag | Modifies the behaviour of parts such that they do start on a machine immediately when shipped, but rather wait until FM Audit and/or inbound emails signal that the supply has been installed. There are basically two rules: If the check box for 'is supply'' is turned on, that means use the part based upon the triggers on the conditions from data that is fed thru either fm audit, email or external source. So if 'is supply' is on, only start the part once the toner level % or whatever triggers the next start date and end date is reached. Warning, if you turn it on, you must ensure that your data feed is active. |
| Expected Meter Count | A manual entry of what you expect the count to be for that meter part |
Copy Parts from a Product to another Product
- Find the product with the parts configuration you want to copy
- Click General>Parts tabs
- Select the parts you want to copy
Click Copy Parts button
Expand title Show me 
Select the product(s) you want to copy to
Click OK
Expand title Show me 
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