Viewing a list of tickets
There are two ways to view a list of tickets:
- Click on My Tickets in the menu bar.
(or) - Click on the My Tickets button on the main screen.
The support centre Your tickets will be viewable on the main page as Unsolved or Solved
The Readysell Helpdesk will show you all of the tickets raised by people at your organisation. You can click on a column heading to sort the list by that column, or click on a ticket's name to open itonly your own user name.
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By default, the support centre hides tickets that have been resolved. You can view resolved tickets by clicking View Resolved Tickets Solved at the top of the list. The number in brackets shows how many tickets have been resolved. |
Best practice is to review your tickets once a week and contact Readysell if you notice any tickets that seem to be taking longer than you would export. Often there is a good reason for any delays.
Viewing tickets for other users in your organisation
Advise Readysell if you require access to view all tickets submitted by any user within your organisation
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TBA(once done you will have an extra button Organisations)
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Searching for a specific ticket
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