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Excerpt

From the navigation panel, select Relationships then select Cases. From the cases list view you can complete the following common actions :

How ToSolutionMore Information
View cases

From the filter you can select the below options to have visible in the list.

 
Find a caseUse the 'text to search (Search) field at the top right of the window or enter the case name or number on the filter row above the case list. 
Open a new case  
View who made changes to a caseAll changes to cards are logged on the audit trail. Click on the 'Tools' menu at the top of the screen. Then click 'Audit Trail'. A list showing which user changed which fields on the card and the date of each change will be displayed.