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On the customer detail view, settings tab, customer settings sub-tab.

Loyalty points mode can be used Override loyalty points can be adjusted in the Card Details window.

  1. In the navigation panel, go to Relationships then Cards.
  2. Locate and select the customer for whom you want to adjust override loyalty points.
  3. Use loyalty points mode to disable loyalty points for a customer. Otherwise,

...

  1. leave the field

...

  1. at default.

Other options

Discuss with Readysell before using the other optionsthese options. These are explained in a Jira. Which JIRA they are explained in is anyone's guess.