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CodeDescriptionDefault Value
ASK-TO-UPDATE-SERVICE-CALLPop up confirmation to update service call when schedule changedTRUE

If the value is set to TRUE,  then when you insert a manual service call to drag a service order , if the user is flagged as a 'Technician' and the user is set to 'Show on Schedule', the system will pop up with a window.
On this window, you can select a Technician, Duration and Date and Time when you insert a new Service Call to a service order, for you to select the Technician, Duration and Date and Time.
Once you click on Save, the system will lodge this event on the Schedule.
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from within the Schedule from one technician to another technician a window will pop up 
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If you select YES, the system will change the technician on the service call, not the service order
If you select NO, the service call will not be updated with the new technician, date and time.


If the VALUE = FALSE, then there will be no pop-up window when you go to insert another service call to a service orderdrag an event from the schedule from one technician to another.

DAY-VIEW-TIMELINEBLANK(24hrs);SITE(use Site working hrs);START=8;END=17 Start=8;End=17

By setting these values into the system type, you are able to view the schedule for eg for a site from a start and end time.
If you wish to have the staff schedule display from 8am in the morning to 5pm in the afternoon, then in the Value field insert Start=8;End=17
(PLEASE ENSURE THERE ARE NO SPACES INBETWEEN THE VALUES). 

If you wish to see all hours, then leave the system reference value blank.


Day-View-Timeline 
  1. Site : to use site working hour (daily)
  2. Start=xx;End=yy for custom format start and end working hours
If schedule shown from Service Order and set as SITE : it will use service order site working hours
If schedule shown form staff schedule : it will use all site the earliest and latest start - end hours